Frequently Asked Questions

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Common Questions & Answers

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Mechanical breakdown

Accidental damage (including drops, spills or cracks)

A nonrefundable deductible will apply per approved claim and is dependent on the price tier of the device. See deductible information on your coverage documents.

For single pay plan, repairs are covered up to the purchase price of the device. If your phone can't be repaired, it will be replaced, or you will be reimbursed. Replacement/reimbursement fulfills the contract in its entirety.

Monthly pay plans include unlimited mechanical breakdown claims and up to two approved accidental damage claims every 12 months until the coverage end date.

You can cancel device protection at any time for any reason by calling Assurant at 1-877-307-9217 or mailing a request for cancellation at P.O. Box 105689, Atlanta, GA 30348-5689. A cancellation fee will apply after 30 days of purchase.

If you decide to give your device to someone else, you can also transfer the device protection service contract to them. You would just need to notify Assurant in writing prior to transfer by mailing the request to P.O. Box 105689, Atlanta, GA 30348-5689.

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